Terms of Service

Last updated: June 2026

1. Parties and acceptance

These Terms form a contract between DjoleCorp, established at Belgrade, Serbia ("we", "us", "the Operator"), and the legal entity or natural person who registers a Offly account ("Customer", "you").

By creating an account or accessing the Service you confirm you have read these Terms and have authority to bind the entity you represent. If you do not agree, do not use the Service.

2. The Service

Offly is a software-as-a-service application for tracking employee time off: leave requests, approvals, shared calendars, allowance accounting and notifications via email and opt-in Slack / Telegram integrations. We deliver it through the website at https://offly.bydjole.com.

3. Accounts and tenancy

Each Customer gets an isolated tenant. The Customer's admins manage their users, leave types, public holidays, integrations and settings. The Customer is responsible for the actions taken under accounts belonging to their tenant and for keeping passwords and integration tokens secret. Notify us at [email protected] immediately if you suspect unauthorised access.

4. Acceptable use

You may not use the Service to:

5. Fees and billing

The published fee is EUR 1 per active user per month. An "active user" is any non-deactivated account that existed during the billing period. Invoices are issued monthly in arrears and are payable within 14 days of the invoice date.

Fees are exclusive of VAT or any other applicable taxes; where the Operator is required by Serbian law to charge VAT, it will be itemised on the invoice. If payment is more than 14 days late we may, after written notice, suspend the Customer's tenant until the balance is paid.

6. Customer Data

All data you put into the Service ("Customer Data") remains owned by you or by your end users. We process it on your behalf as a data processor, in accordance with the Privacy Policy and applicable data-protection law (GDPR and Serbian ZZPL). You grant us only the rights strictly necessary to operate the Service.

On termination you may export your Customer Data through the Service or by written request for up to 30 days. After that window we delete or anonymise the data within 30 days, unless retention is required by law (e.g. for tax records).

7. Availability, changes and support

We make commercially reasonable efforts to keep the Service available and to back up Customer Data nightly. We do not commit to a specific uptime SLA in these standard Terms; if you need one, contact us about a paid SLA. We may improve, change or retire features from time to time. Material changes affecting paid Customers will be communicated to admins at least 14 days in advance where reasonably possible.

Support is provided by email at [email protected] during European working days. We aim to acknowledge requests within two working days.

8. Term and termination

These Terms apply for as long as the Customer has an account. The Customer may cancel at any time from their company settings or by email; cancellations take effect at the end of the current billing cycle. We may suspend or terminate access (a) for material breach of these Terms after written notice and 14 days to cure, (b) for unpaid invoices past the grace period, or (c) where required by law. Sections 6 (Customer Data), 9 (Disclaimer), 10 (Liability), 11 (Governing law) and 13 (Notices) survive termination.

9. Disclaimer

Except as explicitly stated in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement and accuracy of records. The Customer remains responsible for verifying that allowance balances and approvals comply with the Customer's internal HR rules and applicable labour law.

10. Limitation of liability

To the maximum extent permitted by law, the Operator's aggregate liability for any claim arising out of or related to the Service is limited to the fees the Customer paid the Operator in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, special, punitive or lost-profit damages. Nothing in this section limits liability for gross negligence, wilful misconduct, or any liability that cannot be limited under Serbian law.

11. Governing law and venue

These Terms are governed by the laws of the Republika Srbija, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the competent courts in Beograd, except where mandatory consumer-protection or data-protection law assigns jurisdiction elsewhere.

12. Force majeure

Neither party is liable for failure to perform caused by an event beyond their reasonable control, including natural disasters, network outages affecting upstream providers, government actions, war, terrorism, or large-scale labour disputes. The affected party will notify the other promptly and resume performance as soon as practicable.

13. Notices

Notices to the Operator must be sent to [email protected] and are deemed received on the next working day after delivery. Notices to the Customer are sent to the email address of the company admin on file.

14. Assignment

The Customer may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition or sale of substantially all assets, with written notice to the Customer.

15. Entire agreement

These Terms and the Privacy Policy form the entire agreement between the parties regarding the Service and supersede any prior or contemporaneous agreements. If any provision is held unenforceable, the remainder remains in effect.

16. Changes to these Terms

We may revise these Terms by updating this page and notifying company admins by email at least 14 days in advance. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

17. Contact

Operator: DjoleCorp
Address: Belgrade, Serbia
Email: [email protected]